Can I contact the lab for more information?

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• How long does it take to get my results?

  Results should be available within 24-48 hours of when they were received by the lab and can vary from day to day. If you have not received your results in 36 hours from the time they were sent, please contact the patient support line (for individual ...

• Why am I asked my demographic information, including my race and date of birth?

  The laboratory that processes the tests needs to identify the sample to the person who provides the sample, requiring a date of birth. Also, all positive test results  must be reported to the Illinois Department of Public Health in accordance with ...

• Why do I need to provide the Patient Roster information?

  o SHIELD Illinois needs this information to create patient records in our EMR software PnC. Once records are created, patients may test.Why do I need to provide student emails? o IDPH requires demographic and contact information to assist with ...

• Where can I find more information about the science behind the covidSHIELD test?

  We sincerely wish we could personally answer every question that we receive about the testing process, the science behind the test, misconceptions in the media, and everything else. It just isn’t possible. Below, you will find information about our ...

• Why did some of the specimens in my manifest result at a different time?

  Often you will see some specimens in a manifest result at a different time than the rest of the manifest. There are three primary reasons for this: They were run on different plates A small amount of saliva from each specimen is deposited into a ...