Has SHIELD Illinois received my patient or user access roster?

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• How long does it take to process the user access roster?

  o Please allow 3 to 5 business days for processing additional user rosters

• Where is the user access roster template?

  Find the roster template at: https://uofi.app.box.com/s/tm8937jfk7ioxydq1x96whee480qumy5

• Why do I need to provide the Patient Roster information?

  o SHIELD Illinois needs this information to create patient records in our EMR software PnC. Once records are created, patients may test.Why do I need to provide student emails? o IDPH requires demographic and contact information to assist with ...

• Why won't SHIELD Illinois deactivate a patient account?

  Patient records are not specific to an agency but to the patient. Deactivating a patient not only prevents the patient from testing anywhere in the SHIELD Illinois network in the future but also removes the ability of the patient or their guardian to ...

• Can I send an updated roster?

  If you have additional patients or users to add: Less than 50 users/patients - Roster adds of less than 50 patients or users need to be added individually through the Mass Tester application. 50 or more users/patients - Roster adds of more than 50 ...