Has SHIELD Illinois received my patient or user access roster?
If the roster or user access roster was uploaded according to the instructions provided in your onboarding documentation, it has been received. It can take 7-10 days for rosters to be verified and processed into PnC. If this is your first roster, please wait until 7 days prior to your scheduled go-live for the file to be processed. If this is an updated roster, please see this article about the roster update process.