How do I know if there is an error in my roster?

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• How do I know if my roster has been uploaded to PnC?

  Users will receive an email from PnC with access instructions.

• Where is the user access roster template?

  Find the roster template at: https://uofi.app.box.com/s/tm8937jfk7ioxydq1x96whee480qumy5

• Can I send an updated roster?

  If you have additional patients or users to add: Less than 50 users/patients - Roster adds of less than 50 patients or users need to be added individually through the Mass Tester application. 50 or more users/patients - Roster adds of more than 50 ...

• Has SHIELD Illinois received my patient or user access roster?

  If the roster or user access roster was uploaded according to the instructions provided in your onboarding documentation, it has been received. It can take 7-10 days for rosters to be verified and processed into PnC. If this is your first roster, ...

• Who do I ask if I can’t view results for my agency?

  SHIELD Partner Help, shieldilpartnerhelp@uillinois.edu, allow for up to 24-26 hours from the time specimens reach the labs for results to be released.