How long does it take to process the user access roster?

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• Has SHIELD Illinois received my patient or user access roster?

  If the roster or user access roster was uploaded according to the instructions provided in your onboarding documentation, it has been received. It can take 7-10 days for rosters to be verified and processed into PnC. If this is your first roster, ...

• I uploaded a new user roster; how long will this take to get processed?

  Please allow 3 to 5 business days for processing additional user rosters.

• Where is the user access roster template?

  Find the roster template at: https://uofi.app.box.com/s/tm8937jfk7ioxydq1x96whee480qumy5

• Where do I find instructions to complete the user access roster?

  Find them at: https://forms.shieldillinois.com/directory1622662473773/form/TestingBoxUpload/formperma/cTc8H3FS8_bBI42wwqrqONeYH6dE4EBAvWiMCRDLVJo

• I completed the training course, why can’t I access PnC?

  The training course must be completed by all users. However, completing the training course will not grant access to PnC Mass Tester. A user access roster must be submitted in order to grant access to supervisors and results viewers.