I completed the training course, why can’t I access PnC?

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• Has SHIELD Illinois received my patient or user access roster?

  If the roster or user access roster was uploaded according to the instructions provided in your onboarding documentation, it has been received. It can take 7-10 days for rosters to be verified and processed into PnC. If this is your first roster, ...

• How do I know if my roster has been uploaded to PnC?

  Users will receive an email from PnC with access instructions.

• Where is the user access roster template?

  Find the roster template at: https://uofi.app.box.com/s/tm8937jfk7ioxydq1x96whee480qumy5

• How long does it take to process the user access roster?

  o Please allow 3 to 5 business days for processing additional user rosters

• Where do I find instructions to complete the user access roster?

  Find them at: https://forms.shieldillinois.com/directory1622662473773/form/TestingBoxUpload/formperma/cTc8H3FS8_bBI42wwqrqONeYH6dE4EBAvWiMCRDLVJo