Where can a patient get help with portal login issues or other questions?

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  You should have received an invitation to join your organization's onboarding portal. If you did not, please contact the SHIELD partner help desk to get an invitation. The onboarding portal can always be reached ...

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  This article provides resources and links for common patient questions for the covidSHIELD On-Demand program. SHIELD Patient Hotline Call 217-265-6059, available 24/7 for patient inquiries. ...

• How do I reset my User password?

  You can reset your password on the PnC Mass Tester Login page.

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  This article provides instructions on activating a self collected covidSHIELD test kit in the patent portal. Step 1 Navigate to https://shieldillinoisportal.pointnclick.com and login into your account. Step 2 On the main menu, click “Self Collection ...

• Who do I ask If I want to confirm if my patient/user access roster has been uploaded?

  o Please check your Zoho Client portal first. If you have any additional questions, please reach out to shieldilpartnerhelp@uillinois.edu