Who do I ask if I have a question on using PnC?

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• Who do I ask If I have a question on opening a community testing site?

  Email your relationship manager.

• Who can help me with issues on inflow?

  Email: shieldilpartnerhelp@uillinois.edu

• Who do I ask if I want to add a new user?

  Email: shieldilpartnerhelp@uillinois.edu

• Who do I ask if I want to add patients to my agency?

  Email: shieldilpartnerhelp@uillinois.edu

• Who do I ask if I can’t view results for my agency?

  SHIELD Partner Help, shieldilpartnerhelp@uillinois.edu, allow for up to 24-26 hours from the time specimens reach the labs for results to be released.