Who do I ask if I want to add a new user?

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• Who do I ask if I want to add patients to my agency?

  Email: shieldilpartnerhelp@uillinois.edu

• Who do I ask If I want to confirm if my patient/user access roster has been uploaded?

  o Please check your Zoho Client portal first. If you have any additional questions, please reach out to shieldilpartnerhelp@uillinois.edu

• Who do I ask If I have a question on opening a community testing site?

  Email your relationship manager.

• I already have a SHIELD Illinois account. Can I add my school, employer, etc, to my existing account?

  Absolutely! Here is how you do it. (Before you start, you will need your new agency's "agency code.) Log into your portal as you usually do. Click "Personal Details" Scroll down and click "Add Agency Division." Agencies affiliated with your account ...

• Who can help me with issues on inflow?

  Email: shieldilpartnerhelp@uillinois.edu