Who do I ask if I want to add patients to my agency?

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• Who do I ask if I want to add a new user?

  Email: shieldilpartnerhelp@uillinois.edu

• I already have a SHIELD Illinois account. Can I add my school, employer, etc, to my existing account?

  Absolutely! Here is how you do it. (Before you start, you will need your new agency's "agency code.) Log into your portal as you usually do. Click "Personal Details" Scroll down and click "Add Agency Division." Agencies affiliated with your account ...

• Who do I ask if I can’t view results for my agency?

  SHIELD Partner Help, shieldilpartnerhelp@uillinois.edu, allow for up to 24-26 hours from the time specimens reach the labs for results to be released.

• Who can help me with issues on inflow?

  Email: shieldilpartnerhelp@uillinois.edu

• Who do I ask If I want to confirm if my patient/user access roster has been uploaded?

  o Please check your Zoho Client portal first. If you have any additional questions, please reach out to shieldilpartnerhelp@uillinois.edu