Can my operations partner help with result notification?

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• Why can’t my operations partner assign more staff members to my testing locations?

  Operations partner staff assigned to your testing location is based on estimated testing volume. 

• How do I access my onboarding portal?

  You should have received an invitation to join your organization's onboarding portal. If you did not, please contact the SHIELD partner help desk to get an invitation. The onboarding portal can always be reached ...

• Why can’t my operations partner be at my site the entire day?

  Testing schedules are based on estimated testing volume per hour and the operations partner’s availability. 

• Do operations partner print QR codes?

  The host organization- School district- is responsible for printing QR codes. Operations partners will not print Patient QR codes. 

• Where can a patient get help with portal login issues or other questions?

  Our patient support line is staffed 24/7 to handle all patient inquiries including passport resets, login errors, adding new testing locations or agencies to existing accounts, merging duplicate accounts, correcting email addresses, and all similar ...