Who do I ask if I can’t view results for my agency?

Who do I ask if I can’t view results for my agency?

SHIELD Partner Help, shieldilpartnerhelp@uillinois.edu, allow for up to 24-26 hours from the time specimens reach the labs for results to be released.

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    • How do I see my results?

      SHIELD Illinois has the ability to provide every patient (or patient's guardian) with access to a portal to see individual results. However, whether access to patient portals is allowed for patients at an agency (e.g. school/employer) is determined ...

    • How can I access my child's results?

      Parents or guardians can access the results of their dependent minor enrolled in SHIELD Illinois program by creating an account in the parent's name and connecting to the existing record of the dependent minor by matching four unique identifiers of ...

    • Who do I ask if I want to add patients to my agency?

      Email: shieldilpartnerhelp@uillinois.edu

    • How long does it take to get my results?

      Results should be available within 24-48 hours of when they were received by the lab and can vary from day to day. If you have not received your results in 36 hours from the time they were sent, please contact the patient support line (for individual ...

    • Who can help me with issues on inflow?

      Email: shieldilpartnerhelp@uillinois.edu