Who do I ask If I want to confirm if my patient/user access roster has been uploaded?

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• Has SHIELD Illinois received my patient or user access roster?

  If the roster or user access roster was uploaded according to the instructions provided in your onboarding documentation, it has been received. It can take 7-10 days for rosters to be verified and processed into PnC. If this is your first roster, ...

• Where is the user access roster template?

  Find the roster template at: https://uofi.app.box.com/s/tm8937jfk7ioxydq1x96whee480qumy5

• Who do I ask if I want to add a new user?

  Email: shieldilpartnerhelp@uillinois.edu

• How long does it take to process the user access roster?

  o Please allow 3 to 5 business days for processing additional user rosters

• I uploaded a new user roster; how long will this take to get processed?

  Please allow 3 to 5 business days for processing additional user rosters.