Why can’t I upload my roster (needs to be in CSV format)?

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• Can I send an updated roster?

  If you have additional patients or users to add: Less than 50 users/patients - Roster adds of less than 50 patients or users need to be added individually through the Mass Tester application. 50 or more users/patients - Roster adds of more than 50 ...

• Why can’t I upload a roster of less than 30 people?

  If you have fewer than 30 patients to add, you must manually add those patients via the Point and Click Mass Tester application by clicking "Mass Tester" then "Register a New Participant." Rosters containing less than 30 patient adds will not be ...

• Where is the user access roster template?

  Find the roster template at: https://uofi.app.box.com/s/tm8937jfk7ioxydq1x96whee480qumy5

• Has SHIELD Illinois received my patient or user access roster?

  If the roster or user access roster was uploaded according to the instructions provided in your onboarding documentation, it has been received. It can take 7-10 days for rosters to be verified and processed into PnC. If this is your first roster, ...

• How do I know if there is an error in my roster?

  o Follow the accepted values guide for your roster at: https://www.uillinois.edu/cms/One.aspx?portalId=1324&pageId=1612487#rosterprocess o A SHIELD Illinois team member will reach out to your main point of contact if there are errors in your roster ...