covidSHIELD On-Demand Patient Resources
This article provides resources and links for common patient questions for the covidSHIELD On-Demand program.
SHIELD Patient Hotline
Call 217-265-6059, available 24/7 for patient inquiries.
Creating a SHIELD patient portal account
Adding an agency to your account
Adding a Dependent
Activating a Self Collected Kit Instructions
How to activate your Self Collected covidSHIELD Kit in the PnC Portal.
This article provides instructions on activating a self collected covidSHIELD test kit in the patent portal. Step 1 Navigate to https://shieldillinoisportal.pointnclick.com and login into your account. Step 2 On the main menu, click “Self Collection ...
Campus Recreation Center East (CRCE) Community Testing Location FAQs
What type of testing is done at CRCE? The test done at CRCE is provided by SHIELD Illinois. Prior to taking a test, refrain from eating/drinking/smoking 60 minutes before testing. SHIELD Illinois testing supplies will be used and tests will be ...
How do I see my results?
SHIELD Illinois has the ability to provide every patient (or patient's guardian) with access to a portal to see individual results. However, whether access to patient portals is allowed for patients at an agency (e.g. school/employer) is determined ...
How will a patient or organization be notified of test results?
How or if a patient or organization will receive results is dependent on the organization type and how it was requested to be configured. For community test sites, the patient will receive their results through the patient portal at ...
What do my results mean?
The covidSHIELD test looks for three markers which are specific to the SARS-CoV-2 virus plus a control substance which is added during the testing process. The results of the test can be interpreted as follows: Negative – The test did not find any of ...