covidSHIELD On-Demand Patient Resources

covidSHIELD On-Demand Patient Resources

This article provides resources and links for common patient questions for the covidSHIELD On-Demand program.

SHIELD Patient Hotline

Call 217-265-6059, available 24/7 for patient inquiries.

https://support.shieldillinois.com/portal/en/kb/articles/where-can-a-patient-get-help-with-portal-login-issues-or-other-questions

Creating a SHIELD patient portal account

https://support.shieldillinois.com/portal/en/kb/articles/can-i-review-my-results-online

Adding an agency to your account

Adding an agency: https://support.shieldillinois.com/portal/en/kb/articles/how-can-i-change-my-primary-agency-24-1-2022

Changing primary agency: https://support.shieldillinois.com/portal/en/kb/articles/how-can-i-change-my-primary-agency-24-1-2022

Adding a Dependent

https://support.shieldillinois.com/portal/en/kb/articles/how-can-i-access-my-child-s-results

Activating a Self Collected Kit Instructions

https://support.shieldillinois.com/portal/en/kb/articles/how-to-activate-your-self-collected-kit

SHIELD Illinois In-Person Community Testing Locations

https://shieldillinois.com/get-tested/